6 Ways To Build Your Tech Future
ELFA Magazine Nov/Dec 2020
Winners of ELFA’s 2020 Operations & Technology Award share lessons learned
By Susan L. Hodges
WHEN THE GOING GETS TOUGH, TOUGH COMPANIES INNOVATE. Think of Volvo Financial Services (VFS), which applied its still-new Agile structure to handle an explosion of customer requests for payment relief—at the same time up-ending the company’s day-to-day operations to safeguard against the COVID-19 pandemic.
Or consider TIAA Commercial Finance Inc., whose IT department switched from a project mindset to a product mindset to help achieve digital transformation and then engaged everyone to change the culture from finance company to digital company.
